Something not adding up?
If participation isn’t performing as expected, you can usually feel it before you can prove it. A short, free call helps you confirm whether your instinct is right.
Free, around 20 minutes, no obligation and completely confidential — a quick conversation to sense-check what you’re seeing, not a deep audit. We work alongside your existing advisers, and if it warrants a closer look we’ll tell you what that involves.
Most cases don’t fail suddenly. They drift.
Drift has a pattern:
- DR–01
- Campaign-led execution
- DR–02
- Fragmented claimant journeys
- DR–03
- Compliance-first, engagement-last communication
- DR–04
- Reactive optimisation
- DR–05
- Late-stage fixes
By the time it’s visible, the system is already live.
Recognise the symptoms.
Six indicators that suggest a structural participation problem — not a marketing one.
High traffic, low verified claimants
Interest arrives; qualified sign-ups don’t.
Drop-off between registration and completion
Claimants start the journey and quietly disappear.
Engagement that fades after sign-up
Contact rates fall as the case gets longer.
Confusion at first interaction
Early questions signal a journey that isn’t clear.
Weak trust signals
Claimants hesitate where reassurance should be built in.
Delays or friction at distribution
Payment is where every earlier gap surfaces.
Courts are focused on what happens in practice.
Not just whether a case can proceed — but whether it works.
“An outcome cannot be considered a success where a significant gap remains between projected and actual returns.”
Gutmann v First MTR South Western Trains Ltd & Anor [2025] CAT 72
Where participation and distribution fall short, the outcome reflects it.
The gap between expected and reality.
Most cases are built on expected behaviour. Real-world participation behaves differently.
Expected flow
Actual flow
Participation doesn’t fail randomly. It fails at specific points in the system — and those points can be identified.
A short conversation, not a deep audit.
In around 20 minutes we talk through what isn’t adding up. Your strategy, filings and funding stay exactly where they are.
The Second Opinion is the first step — and it’s free. A short, no-obligation, confidential conversation (around 20 minutes) to talk through what isn’t adding up and confirm whether your instinct is right. If you then want to go deeper, a Claimant Participation Opinion is the paid, in-depth engagement: a fixed-scope, human-led assessment of a specific claimant, cohort or portfolio.
What we talk through
- Where participation seems to be dropping
- Why claimants may not be completing
- Where trust might be breaking down
- Whether your data is telling you something
- What could be affecting the outcome
You leave knowing whether your suspicion holds up — and whether it’s worth a closer look.
Built for the people closest to the case.
Law firms
Cases already filed, or approaching critical stages.
Foundations (stichtings)
Cases with active claimant intake, or scaling underway.
Funders
Cases where performance and return assumptions are diverging.
What you get from the call.
Not a written report — an honest, senior view, in plain terms.
- R–01
- A clear read on whether your suspicion is well-founded
- R–02
- The most likely reasons for what you’re seeing
- R–03
- Whether it warrants a closer, in-depth look
- R–04
- What a fuller assessment would involve
- R–05
- No obligation to take it any further
Want the depth — the structured, written analysis? That’s the Claimant Participation Opinion.
There is a point where issues can still be addressed.
Get a second opinion on your case.
We work alongside your existing team. This is a short, free conversation — not a replacement for your advisers.
No documents are needed for this first conversation. Tell us what isn’t adding up, and we’ll take it from there.
Request a second opinion
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Understand the problem before it defines the outcome.
A second opinion brings clarity early, where performance doesn’t match expectation.